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LiveWorx 2017

Transforming your Customer Experience – Using Data Science for Proactive Support

Session Description

Many organizations are faced with massive amounts of data from the software, systems, and connected products they support. Companies are seeing tremendous value in using data science to gain insights into the customer experience, but are often challenged with the quantity, complexity, and variety of the data. Getting this data into the right format in order to do proper analytics is the key to unlocking this value and revolutionizing the customer experience through proactive support. This requires data ingestion, transformation, and proper analytics driven from advanced rules logic. Join PTC and its partner Glassbeam, as they discuss this topic. This session will cover the business case for unlocking value in your data, how it can be used to impact, improve, and transform customer support through proactive measures, and explore unique data transformation technologies that are being used today to make this process easier.


Session Presenter
Additional Information
Analytics & Big Data
IoT
Understand how Data Science can be used to help improve your Customer Experience
Learn the role data transformation plays in IoT Analytics
Learn how to deliver proactive customer support through data science and analytics
Breakout Session
45 minutes
Session Schedule