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LiveWorx 2017

Civilization Caught in the Queue

Session Description

The electronics firm LG recently found itself on the hot seat after a customer reported that he was asked by LG support to pay $300 for help to rid his smart TV of ransomware. While the company soon relented, and helped free the ransomed computer at no cost, the incident raised serious questions about the readiness of firms across various sectors - from electronics to automobiles - to meet the demands of supporting connected, software driven products. We will review recent incidents that highlight some of the challenges facing "connected product" companies as they look to scale security and support to a population of thousands, millions or billions of connected products. What investments do these companies need to make today to address this challenge? Are there models that companies can adopt or learn from in making this transition?


Session Presenter
Additional Information
Security and Privacy
IoT
How supporting and securing software-based products is a unique challenge distinct from traditional product support.
Companies must be prepared to shift from support cycles that are gradual to "spikey" issues that must be addressed immediately and at scale.
Companies can learn from the example of software firms, even if their primary business isn't software. Microsoft is one example.
Breakout Session
45 minutes
Session Schedule