Identify the real problem by asking the right questions. • Gain alignment on the real problem by asking defining questions. • What are we working on? • Why are we working on this particular problem? • How is the work currently being done? • What are the benefits of making the improvement?
Find the real cause of the problem through analysis. • Obtain and sift through as much data and facts about the problem as you can within a limited time frame to bring the root cause to the surface.
Find the real solution to the problem and make sure the solution really sticks. • Brainstorm on as many possible solutions you can until you find the one that is the most promising and practical.