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LiveWorx 2017

Success of Things - Drive Outcomes with Customer Success

Session Description

The prominence of connected products, the “industrial internet”, and outcome-based delivery models increases the need for companies to manage their customer lifecycles proactively to drive retention, cross-sell/up-sell, and higher levels of engagement.


Session Presenter
Additional Information
IoT Strategies and Business Models
IoT
Shift toward connected products has given rise to new business and delivery models (as-a-service) etc. that mandate a proactive customer management approach
Companies need to leverage data from systems and products in a centralized location to get a holistic view of health for the customer base and to align to desired outcomes
Cross-functional visibility across Sales, Account Mgmt/Customer Success, Product Mgmt, Support, Service is critical and achievable
Ignite Talk
15 minutes
Session Schedule