Mark is a Senior Global Customer Experience Leader who leads organizations to higher performance. A visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable and scalable solutions that deliver greater customer loyalty and employee engagement. Mark is a strong global leader who drives transformational change, revenue acceleration, technology transformation, positive customer experience and EBITDA growth. He enjoys leading and mentoring global teams and organizing the right skill-sets to optimize business performance. Mark designed and led Global Customer Experience programs leveraging NPS and a closed loop process improvement at multiple companies. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations. Mark enjoys finding sustainable solutions for large messy customer facing problems.